Pricing Plans
CasePack offers two hosted plans with monthly or yearly billing, a sales-assisted self-host private preview, and custom Partner / Enterprise terms. Every plan includes all CasePack features, and there are no per-incident charges. The live prices are on casepack.app/pricing.
Hosted Plans
Section titled “Hosted Plans”CasePack operates the application infrastructure. Hosted plans are bought through checkout on the pricing page, billed monthly or yearly. Yearly billing saves about 17%.
| Founding Pilot | MSP Pro | |
|---|---|---|
| Best for | Early design partners validating the workflow | MSPs standardizing incident reporting across tenants |
| Monthly | €149 / month | €249 / month |
| Yearly | €1,490 / year | €2,490 / year |
| Users | 25 | 50 |
| Tenant workspaces | 5 | 25 |
| Incidents | Unlimited | Unlimited |
| Support | Standard support, plus direct roadmap access | Priority support |
Founding Pilot is offered to a limited cohort.
Both plans include the audit log, evidence vault, evidence pack export, incident timeline, incident reports, webhooks / PSA intake, and NIS2 milestone tracking.
Prices include 19% German VAT. See Tax Presentation.
Self-Hosted Connected (Private Preview)
Section titled “Self-Hosted Connected (Private Preview)”Self-Hosted Connected is a private design-partner preview for a supported single-server deployment. It is sales-assisted and cannot be bought through public checkout. Pricing is shared with qualified design partners. To apply, use the request form on the self-host page.
The founding self-host offer starts with a six-calendar-month paid pilot. A founding annual term can follow when the pilot ends.
The private pilot includes:
- Connected Direct licensing
- Docker Compose or compatible Podman Compose reference profile
- one primary plus one recovery/test deployment identity
- one API replica per deployment
- unlimited tenant workspaces, users, and incidents
- all current CasePack incident, evidence, audit, export, timeline, report, and webhook features
- one onboarding session and one recovery exercise
- email support on German business days, with a target initial response within two business days
- direct product feedback with the founder
It does not include operation of the customer’s database, identity provider, object storage, networks, backups, or disaster recovery; custom HA/topology design; a resolution or uptime SLA; Kubernetes support; air-gapped operation; or brokered enterprise licensing.
Payment starts one six-calendar-month entitlement period. It does not create a seed license or deployment identity; deployments are enrolled separately.
Three Self-Host Licensing Modes
Section titled “Three Self-Host Licensing Modes”| Mode | Availability | Commercial status |
|---|---|---|
| Connected Direct | Private MVP preview | Pricing shared with qualified design partners |
| Air-Gapped Exchange | Not available | Discovery roadmap; no price |
| Enterprise Broker / HA | Not available | Discovery roadmap; custom scope only after validated demand |
The unavailable modes are not feature tiers hidden behind a higher price. They have different security, support, recovery, and operational costs and will be designed only if qualified buyers demonstrate the need.
Why No Tenant or User Limit on Self-Host?
Section titled “Why No Tenant or User Limit on Self-Host?”Self-host customers operate their own database and infrastructure, so tenant and user limits would add enforcement friction without tracking the main vendor-supplied costs. The founding package instead limits active deployment identities and the support scope. CasePack may later package paid support, additional deployment identities, HA, or advanced enterprise capabilities without metering customer records.
Buying Self-Host
Section titled “Buying Self-Host”- Book a product and deployment-fit conversation.
- Confirm the workflow problem, Connected privacy boundary, reference profile, recovery behavior, and support exclusions.
- Agree a conditional pilot order and acceptance test.
- Invoice only when the agreed activation-readiness gate is met.
- Create the entitlement period after cleared payment and enroll each approved deployment separately.
Partner / Enterprise
Section titled “Partner / Enterprise”For larger MSP groups and custom environments, with custom pricing. It covers everything in Self-Hosted Connected or a hosted plan as needed, plus:
- higher limits
- white-label / branded exports
- custom integrations
- SLA and onboarding
- procurement support
Contact sales from the pricing page.
Tax Presentation
Section titled “Tax Presentation”The displayed EUR prices include 19% German VAT because CasePack is launching from Germany. The actual invoice depends on verified billing location and tax status. An eligible intra-EU B2B reverse-charge invoice may use the net amount after VAT-ID validation. Quotes and invoices must show gross, net, rate, and tax amount or the applicable reverse-charge wording.
These tax treatments, invoice wording, cancellation, and refund terms remain subject to German tax-adviser and legal approval before the first invoice.
Near-Future US Pricing
Section titled “Near-Future US Pricing”CasePack intends to approach American MSPs. A USD price will be implemented after at least five US MSP pricing interviews and tax/legal review.
USD prices will be:
- separate market-specific provider price records
- displayed excluding tax with “plus applicable sales tax”
- calculated from verified address, product tax code, customer status, registrations, and nexus through Stripe Tax or an equivalent service
- isolated from EUR/VAT labels and calculations
No USD amount is committed yet; applying a simple EUR-to-USD conversion would not validate willingness to pay or satisfy US sales-tax obligations.