Pricing Plans

CasePack plans are designed around MSP incident reporting operations. Every plan includes the core CasePack workflow; the main differences are scale, deployment model, support level, and commercial terms.

Plans

Founding Pilot

€149/month or €1,490/year

Best for early MSP design partners validating the workflow.

5 users
5 tenant workspaces
Unlimited incidents
Audit log
Evidence vault
Evidence pack export
Webhooks
NIS2 timeline milestones
Standard support
Direct roadmap access
Badge: “Limited cohort”
CTA: “Book founder pilot”

MSP Pro

€249/month or €2,490/year

Best for MSPs running multi-tenant incident reporting.

Unlimited users
10 tenant workspaces
Unlimited incidents
Audit log
Evidence vault
Evidence pack export
Webhooks / PSA intake
NIS2 timeline milestones
Priority support
Badge: “Most popular”
CTA: “Book demo”

Self-Host Standard

€6,000/year (annual billing only)

Best for security-sensitive or sovereign environments.

1 production + 1 staging instance
25 tenant workspaces
50 users
Instance activation
Fingerprint binding
Self-host deployment rights
Keycloak / SSO support
S3-compatible object storage support
Standard support
CTA: “Get self-host guide”

Partner / Enterprise

Custom pricing

Best for large MSP groups and custom environments.

Everything in Self-Host or Hosted Pro as needed
Higher limits
White-label / branded exports
Custom integrations
SLA / onboarding
Procurement support
CTA: “Contact sales”

Billing Toggle

The pricing page includes a monthly/yearly toggle:

Monthly — Pay month-to-month where the selected plan supports monthly billing
Yearly — Annual billing, roughly equivalent to a two-month saving on hosted plans
Self-Host Standard — Annual only

Comparison Matrix

The plan comparison highlights limits and included features:

Feature	Founding Pilot	MSP Pro	Self-Host	Enterprise
Users	5	Unlimited	50	Unlimited
Tenant Workspaces	5	10	25	Unlimited
Incidents	Unlimited	Unlimited	Unlimited	Unlimited
Instances	1	1	2	Unlimited
Audit Log	✓	✓	✓	✓
Evidence Vault	✓	✓	✓	✓
Evidence Pack Export	✓	✓	✓	✓
Webhooks	✓	✓	✓	✓
NIS2 Timelines	✓	✓	✓	✓
Delivery Mode	Hosted	Hosted	Self-Host	Any
Support	Standard	Priority	Standard	Dedicated

CasePack also includes incident timeline events and incident reports where available for your plan. See Licensing & Access States for details about plan-based access.

Pricing FAQ

The pricing page includes a frequently asked questions section:

Why is there no free plan? — CasePack is built for MSP teams handling real client incidents, evidence, and audit-ready deliverables. Guided pilots help teams implement the right workflow from the start.
Why don’t you charge per incident? — Incident volume is the wrong incentive. CasePack is priced around operational value.
Why is self-host separate from hosted? — Self-host buyers need deployment rights, license activation, SSO alignment, storage control, and a different support model.
Can we start hosted and move to self-host later? — Yes. The pricing and licensing model supports hosted-to-self-host transition paths for qualified teams.

Plan Selection Flow

Select a hosted plan and billing interval on the pricing page
Click the plan CTA
Enter work email and company / MSP name in the checkout dialog
Continue to the licensing checkout portal

If the checkout is cancelled, the pricing page shows a cancellation toast and lets the user retry.

Self-host and enterprise paths use lead forms rather than direct checkout.

Licensing & Access States — Plan features, limits, and access states
Self-Hosting — Deployment rights and infrastructure requirements
Evidence Pack Export — Export deliverables included in all plans