Licensing & Access States
CasePack uses your active plan to determine tenant limits, user limits, available features, deployment mode, and access state. Most teams will only notice this when a feature is not included in their plan or when a subscription needs renewal.
What Your Plan Controls
Section titled “What Your Plan Controls”| Area | What it affects |
|---|---|
| Tenant workspaces | How many tenant workspaces your account can use |
| Users | How many people can be invited to CasePack |
| Feature availability | Which incident, evidence, export, audit, webhook, and reporting features are available |
| Deployment model | Hosted, self-hosted, or enterprise deployment terms |
| Access state | Whether the account has full access, renewal warnings, read-only access, export-only access, or suspended access |
If your account reaches a tenant or user limit, CasePack shows the limit in context so an administrator can remove unused access or upgrade the plan.
Access States
Section titled “Access States”CasePack defines six access states that determine what users can do in the app:
| State | Description | UI Behavior |
|---|---|---|
| Active | Valid subscription | Full access, no restrictions |
| Grace | Subscription expired, within grace period | Full access with warning banner |
| Read-Only Expired | Grace period ended | All data visible, no write operations allowed |
| Export Only | Limited access for data retrieval | Only evidence pack downloads available |
| Suspended | Account suspended | No access, contact support banner |
| Terminated | Account permanently terminated | No access, account closed banner |
Access State Banners
Section titled “Access State Banners”Each non-active state displays a prominent banner so users understand what changed:
- Grace — Yellow warning: “Your subscription has expired. You have until {date} to renew before access becomes restricted.”
- Read-Only Expired — Red error: “Your subscription has expired. Your data is preserved but read-only.”
- Export Only — Yellow warning: “Your account is in export-only mode. Download your data before access ends.”
- Suspended — Red error: “Your account has been suspended. Contact support to resolve this issue.”
- Terminated — Red error: “Your account has been terminated.”
Feature Availability
Section titled “Feature Availability”Some features may depend on the active plan:
| Feature | What it enables |
|---|---|
| Audit Log | Tenant-level activity history |
| Evidence Vault | Evidence upload and management on incidents |
| Evidence Pack Export | PDF and ZIP export generation |
| Webhooks | Incident intake from PSA and ticketing tools |
| NIS2 Milestones | NIS2-aligned incident milestone tracking |
| Incident Timeline | Structured event timeline on incidents |
| Incident Reports | Incident report drafting and publishing |
When a feature is not included in your plan, CasePack shows an upgrade prompt instead of the feature content.
Restricted States
Section titled “Restricted States”Restricted access states protect your data while limiting changes:
- Upload buttons are disabled with a tooltip explaining the restriction
- Create/edit actions are blocked
- Existing data remains fully visible and downloadable
Export Data Page
Section titled “Export Data Page”When in Export Only state, users are redirected to a dedicated Export Data page:
- Lists all existing evidence pack exports across incidents
- Download buttons remain functional
- No new incidents, evidence, or exports can be created
- Banner explains the restriction and how to restore full access
Tips & Best Practices
Section titled “Tips & Best Practices”- Monitor your license expiration date to avoid unexpected restrictions
- During the grace period, all features work normally — use this time to renew
- In export-only mode, download all evidence packs before the access window closes
- Contact your CasePack administrator or support contact if an expected feature is unavailable
Related Features
Section titled “Related Features”- Self-Hosting — Deployment and license configuration
- Pricing Plans — Available subscription tiers and features
- Evidence Pack Export — Exporting data in restricted states